Shipping Policy – KalooDoll.com
Last Updated: [Month/Year]
1. Shipping Options
We offer reliable worldwide delivery for our plush toys:
Standard Shipping:
• France: €4.90 (Free over €50) | 2-5 business days
• Europe: €9.90 | 5-10 business days
• International: Calculated at checkout | 7-15 business days
Express Shipping:
• Available for most destinations
• Delivery in 1-3 business days
• Additional €14.90 fee
2. Processing Time
• Orders process within 1-2 business days
• Weekends/holidays excluded
• Personalized items require +2 processing days
3. Order Tracking
• Tracking number emailed upon shipment
• Monitor your package at kaloodoll.com/track
• Carrier delays may occur during peak seasons
4. Shipping Restrictions
We cannot ship to:
• PO Boxes
• Certain remote islands
• Conflict zones
5. International Considerations
• Customs fees may apply (customer responsibility)
• Clearly mark gifts as “Toy – No Commercial Value”
• VAT included for EU orders
6. Damaged Shipments
If your plush toy arrives damaged:
- Keep all packaging
- Take photos of damage
- Contact us within 48 hours via Support Form
7. Holiday Shipping
• Christmas deadline: Order by Dec 10 for standard delivery
• Valentine’s deadline: Order by Feb 5
• See Holiday Schedule for full details
8. Need Help?
Visit our Shipping FAQ or Contact Us