Frequently Asked Questions – KalooDoll.com

Last Updated: [Month/Year]

Products & Materials

What materials are your dolls made from?
All KalooDoll plush toys use hypoallergenic fabrics and safe, high-quality stuffing.

Are your products machine washable?
We recommend spot cleaning only. See care instructions included with each product.

Ordering & Shipping

How long does shipping take?
• France: 2-5 business days
• Europe: 5-10 business days
• International: 7-15 business days

Can I track my order?
Yes, tracking information is emailed once your order ships.

Returns & Exchanges

What’s your return policy?
• 30-day return window
• Items must be unused with original tags
• See full Return Policy

Safety & Certification

Are your toys safety certified?
All products meet or exceed EU and international safety standards (EN71, ASTM).

Are they suitable for newborns?
Many of our products are 0m+ rated. Check individual product descriptions.

Gifts & Personalization

Do you offer gift wrapping?
Yes! Select gift options at checkout.

Can I include a personal message?
Absolutely – add your message in the checkout notes.

Wholesale & Bulk Orders

Do you offer wholesale pricing?
Contact our sales team via Business Inquiry Form.

Need More Help?

Visit our Help Center or use the Contact Form.